Hi Everyone -
Have you come across a pesky bug or something not functioning as intended? Well we want to fix that and keep you in the loop that we are aware and we are working on a fix.
This section is meant to help players find via a central location, the pertinent issues that may currently be happening to their accounts. Some of these known issues we will have a fix and there is no need to reach out to customer support to report. For some, we do have a note that provides the action required.
Please note, sometimes we will request players to reach out to customer support for compensation and sometimes compensation will automatically be applied in-game. The timeline this is determined may take a few days so please be patient with customer support as we resolve the issue.
- For iOS users, players may need to fill in the box with their referral code for a free Rare Card as the auto-fill function is improperly working.
- In addition, there are reports that those who have shared their referral code for a free Rare Card are not receiving their gift (the new players are receiving the gift). Please reach out to customer support if you have not received a free Rare Card from referring your friends to the game so the team can investigate.
- Some players are encountering a continuous loading animation, when attempting to match with opponents in events. The team is currently investigating this issue. Please submit a support ticket if you find you are experiencing this error.
- We are aware that sometimes the card, Painted Bluffs, will convert a gem to your opponent's color, instead of the player's colors. The team is currently investigating this issue.
All known issues can also be found at our forums at https://forums.d3go.com/. Thank you.
*This list ls not a comprehensive list of bugs.